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United Kingdom Returns

Purplebone gladly accepts returns of unworn, unwashed, unused or undamaged merchandise purchased online for a full refund within 28 days of original purchase. Returns are for online orders only. To get a refund for one of your store purchase please visit that store within 30 days.

Any unwanted items must be sent back in original packaging (including all labels) and condition.

Download and print our Free Returns label with Instructions here.

If you are unhappy with the goods received we will refund them if they are sent back in new resalable condition within 30 days along with the original receipt. We suggest for your own protection you request a proof of postage receipt.  Any refunds will be issued once we have received the goods, in the original condition. This refund only includes the total of goods sent not the delivery charge. We will not charge a restocking fee for returned items. Any goods with manufacturing faults on arrival will be replaced or refunded and does not affect your statutory rights.  In the case of goods returned for refund, payments will be refunded within 30 days of our receiving the goods in good condition.

If you prefer to use your own means of postage, please address the package to:

Purplebone Ltd
‘The Hillgate’
24 Hillgate Street
W8 7SR

Please note: we cannot accept returns of store purchases this way. All goods bought in store must be returned to store. If you are having difficulties returning store bought items, please email or call us on +44 (0)20 72212371

International Returns

Purplebone gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund within 14 days of original purchase. If for any reason you are not satisfied with your online purchase, email  or call +44 20 72212371 to initiate a Return Merchandise Authorisation, which is required to process a return.

We will provide you with instructions on where returns should be shipped.