Frequently Asked Questions

How Do I Track My Shipment?

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Do You Ship Internationally?

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Do You Offer Click and Collect?

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Can I Return My Order?

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How Do I Book A Dog Grooming Apointment

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Grooming Bookings - Storing Payment Details Safely?

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Grooming Bookings - Deposits?

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How Long Does Each Dog Grooming Appointment Take?

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How Much Does Dog Grooming Cost?

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Where Are Purplebone Stores Located?

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Global Shipping

Our expert fulfilment partners will ship your items tracked anywhere on the globe.

Express Tracked UK Delivery

Order before 12pm Monday to Thursday to ensure your parcel is dispatched that very same day.

Safe & Secure

Purplebone.com uses a 256-bit SSL certificate to establish a secure encrypted connection between your device and payment provider.

Free Collection

London local? Select free collection from the Purplebone flagship store (Located in Notting Hill) at checkout.