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PURPLEBONE DELIVERY OPTIONS

UK

Light Items (excludes dog beds & bedrolls)

Royal Mail 48 untracked 23 Business Days (not guaranteed)

£2.50 (Orders under £30)

£3 (Orders over £30)

FREE (Orders over £60)

 

Royal Mail 24 untracked 1-2 Business Days (not guaranteed)

£3 (Orders under £30)

£3.50 (Orders over £30)

 

DHL 1-2 Business Days (Includes tracking notifications)

£9 Heavy Items (includes dog beds & bedrolls)

£7 Light Items (excluding beds and bed rolls)

 

Free Collection from our Notting Hill or Chelsea store.

1-2 business days

Please await the order completion email before you arrive in store to collect your order (Check spam inbox if you haven’t received it).

 

Purplebox Subscriptions (Renewal Cost)  FREE untracked Royal Mail 48 (2-3 business days)

Treat Subscriptions (Renewal Cost) £2 untracked Royal Mail 48 (2-3 business days)


Europe

Light Items (Shopping baskets excluding dog beds & bedrolls)

Royal Mail Up To 7 Working Days (Untracked) on orders under £15 – £7

Royal Mail Up To 7 Working Days (Untracked) on orders over £15 – £10

DHL Express Up To 4 Working Days (Tracked) £20

 

Heavy Items (Shopping baskets including dog beds & bedrolls)

Courier Up To 7 Working Days (Tracked) £40

DHL Up To 4 Working Days (Tracked) £60

 

Purplebox Subscription (Monthly Renewal Cost)

Royal Mail Up To 7 Working Days – £10


Rest of The World

Light Items (Baskets excluding Dog Beds & Bedrolls)

Royal Mail Up To 7 Working Days (Untracked) on orders under £15 – £8

Royal Mail Up To 7 Working Days (Untracked) on orders over £15 – £14

DHL Up To 4 Working Days (Tracked) £20

 

Heavy Items (Baskets including Dog Beds & Bedrolls)

Courier Up To 7 Working Days (Tracked) £70

DHL Up To 3 Working Days (Tracked) £100

 

Purplebox Subscription (Monthly Renewal Cost)

Royal Mail Up To 7 Working Days (Untracked) – £8


TERMS OF SERVICE

We know how important it is to get your delivery to you as quickly and conveniently as possible, and we offer a range of Express and Standard options.

Please refer to the prices above to check delivery information for your country; please select the option that suits you best at the checkout page.

Orders are dispatched as soon as our e-commerce team are available, this is usually within 1 business day. As per April 2018 the dispatch team are only available to dispatch orders on Tuesday, Wednesday & Friday.

Orders placed on a Friday after 4pm will be dispatched the following Monday, though we will endeavour to have them dispatched on the Friday itself.

If you wish to receive your item on the weekend, please call 02072212371 to arrange a Special Next Day Weekend delivery by 3pm on the Friday.

Large Items currently include our range of dog beds and bed rolls.

If you have any specifications about the delivery of your order, please specify in the Order Notes on the checkout page or email us at sales@purplebone.com.

FAQ’S

Tracking my order?

Yes, if you have opted into DHL express shipping you will receive either SMS, E-Mail (or both) notifications on the status of your delivery.

No, if you have opted for Royal Mail 24 or 48 these are both untracked services for the customer. We can have track when your item has been delivered or attempted to be delivered. If you require this information please email sales@purplebone.com with your order number and shipping address.

Do you ship Internationally?

Yes International shipping is available. There are multiple options to chose from, both economical and express.

What will the taxes on my order be?

All taxes will be calculated at checkout once you have entered your delivery address in. If you are outside the EU there is a 20% price reduction on all products (excluding Dog Magazine).

Can I get Free Shipping?

Occasionally Purplebone will offer free shipping within the United Kingdom to customers. Currently Free UK Shipping is available. Check the prices above to see if your shopping basket applies.

What’s a heavy item?

Heavy items include dog beds & bed rolls.

Who we use!

We use Royal Mail, DHL and Point to Point/ APC.

Click and Collect?

Yes you can click and collect from our two London dog stores for Free. Choose from Notting Hill Gate or Kings Road, Chelsea.

Free Collection is available as an option at checkout. See the time scale for collection above.

Returns?

Purplebone accepts returns of unworn, unwashed, undamaged or defective merchandise. For full refund within 28 days of original purchase. Please visit the returns page here, to print off your free returns label.

Any other questions?

Please email sales@purplebone.com  or call our London office 02072212371