COVID-19 IMPACT ON PURPLEBONE
24th March – COVID-19 IMPACT on the online operations of Purplebone. This includes all orders domestic (UK) & Internationally. Unfortunately due to the recommended London lockdown, there will be a huge impact on the personnel involved in packaging and posting all online orders. Therefore Purplebone will only be setting aside one day each week to post all orders. We expect this to be Thursday or Friday. We will however go to the effort of messaging each customer individually to express our current situation. Furthermore all Next Day Deliveries with DHL orders will be cancelled and a partial refund will be provided. We apologise if this causes any inconveniences. For more information please email us at firstname.lastname@example.org. Many thanks, Purplebone.
24th March – COVID-19 IMPACT UPDATE – Both 3a Hillgate Street and 95 Notting Hill Gate stores, have now suspended all grooming services until April 13th. 95 Notting Hill Gate retail space will be opened at reduced hours. Book your grooming appointments in advance, reopening April 14th. For more details about the impact of COVID-19 on our stores, please visit this link.
We understand how important it is to get your delivery to you as quickly and conveniently as possible. Purplebone offers a range of express and standard options. Please refer to the prices below. Prices vary dependent on the weight of your order. Please select the option that suits you best at the checkout page. Orders are dispatched as soon as our e-commerce team are available, this is usually the same day or within 1 business day. Orders placed after 12pm may be posted the next working day, so for urgent order please purchase before this time. Orders placed on a Friday after 3pm will be dispatched the following Monday, though we will endeavour to have them dispatched on the Friday itself.
Royal Mail 48 (2-3 Business Days) : £1 up to £3 (0-2KG)
Royal Mail 24 (1-2 Business Days) : £1.5 up to £4 (0-2KG)
Courier (3-7 Business Days) : £8 up to £35 (0-32KG)
DHL (1 Business Day) : £9 (0-4KG)
Royal Mail (3-7 Business Days Untracked) : £3 up to £12 (Up to 2KG)
Courier (3-7 Business Days Tracked) £15 up to £135 (Up to 10KG)
DHL (1-2 Business Days Tracked) £25 up to £110 (Up to 8KG)
Rest of the World
Royal Mail (5-14 Business Days Untracked) : £3.50 up to £20 (Up to 2KG)
Courier (5-10 Business Days Tracked) £25 up to £135 (Up to 10KG)
DHL (1-2 Business Days Tracked) £45 up to £175 (Up to 8KG)
Purplebone gladly accepts returns of unworn, unwashed, unused or undamaged, merchandise (including all labels) purchased online for a full refund within 28 days of original purchase. We do not accept returns of store purchases this way. All goods bought in store must be returned to store. Please request a proof of postage receipt with your returned package. Refunds will be issued once we have received the goods. This refund only includes the total of goods sent not the delivery charge. Any goods with manufacturing faults on arrival will be replaced or refunded. In the case of goods returned for refund, payments will be refunded within 7 days of our receiving the goods in good condition. We do accept returns on International orders, however Purplebone will not pay for added postage costs. The customer will need to pay for postage of the return of the items and for the exchanged item back to the customer. Please refer to this address for returning items: Purplebone Ltd, First Floor, The Hillgate, 24 Hillgate Street, Kensington, London, W8 7SR, United Kingdom. Please refer to our terms and conditions page for further information. Print our Free Returns label with Instructions here.
Collection From Notting Hill
Free collection from Purplebone Notting Hill takes 1 to 2 Business days. Please await the order dispatched email before arriving in store to collect your items. Please bring proof of ID and a copy of your confirmation email when you collect your order. Orders by 2pm, from Monday to Thursday can be collected in store after 2pm the next day (excluding bank holidays). If you order on a Saturday or Sunday, you can collect after 2pm on Monday (excluding bank holidays). We will hold any products in store for a maximum of 28 days. Orders not picked up within 28 days will be returned to warehouse and we will be in contact with you to organise re-delivery.