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Terms and Conditions

General These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non- exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.


All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of Purplebone Ltd or its content suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of Purplebone Ltd or its software suppliers and is protected by UK and international copyright laws

ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order on and using this web site as a shopping resource only. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Purplebone Ltd. is strictly prohibited.


The content of this site is provided free of charge for information purposes only. Purplebone Ltd endeavours to ensure that the information presented on the site is both true and accurate. However, PurplbBone Ltd , its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods on our website, you must be at least 18 years of age. All orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit one of our nationwide stores.

Price & Payment

All prices are quoted in Pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) but exclusive of delivery charges. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit one of our stores.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Terms of Service for the Purplebox

The Purplebone website and services are provided by Purplebone, Inc. (“Purplebone”, “we” “us” or “our”). These terms and conditions (these “Terms and Conditions”) govern your (“you” or “your”) access to and use of the web site (the “Website”) and all services provided by Purplebone via the Website including without limitation our monthly product and gift service (collectively, the “Services”).

‘The Purplebox’ provides a subscription service for monthly delivery of canine-related products and free lifestyle gift. Access to the Website, use of the Services, and purchase of the Products is subject to these Terms and Conditions and the Purplebone Privacy Policy available on the Website.

Acceptance of Terms

By using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at

Registration and Membership; Product Sales    

In order to start your ongoing ‘Purplebox’ monthly subscription, you simply need to provide information about your dog’s name (only used for box personalization), your shipping information including your address and billing information, and your valid email address. Unfortunately, we do not offer automatic renewal payment through PayPal at this time however one off payments via PayPal are available. All information that you provide to Purplebone, including your credit card information, is subject to Purplebone’s Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website.

You may opt-out from receiving special promotions or our newsletter by emailing or selecting to unsubscribe on our website or as may be provided in the applicable e-mail correspondence.

Monthly Delivery

As a subscriber of ‘The Purplebox’, each month we will ship you a package with a different selection of items for your dog that may consist of a selection from toys, treats, shampoos, bones, hygiene / cosmetic products, food samples, or other canine-related items and a free lifestyle gift for the owner too. Each month of your subscription, the selection of Products may change. Accordingly, Purplebone cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.


Subscriptions Cancellations

We at Purplebone work hard to make your box satisfying; however, you may cancel your ongoing subscription at any time through your ‘My Account’ > ‘View Subscription’ pages on the Website. You must update your account on the Website by the first day of the month following the end of your then-current subscription period.

All cancellation requests received after the first day of the calendar month following a Subscription Period will apply to the following Subscription Period.

We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.

Sizing information

The sizing guide we employ is based on a dogs weight: small dogs weighing up to 15 kilos. An example of small dogs breeds would be Chihuahua, Pomeranian, Maltese, Papillons, Shih Tzu, Yorkies, Pug, Dachshunds and French Bulldog.

Medium dogs weighing from 15-25 kilos. Examples of medium dog breeds being Beagles, Cavalier King Charles, Scottish Terriers, Shetland sheepdogs, and miniature Schnauzers.

Our large dog option refers to any dog weighing over 25 kilos, for example Boxers, Bull dogs, Labrador Retriever, Golden Retrievers, Rottweilers, Doberman Pinschers and Chow Chows.

Allergy Information

We try to make our treats accessible to all dogs by making them free from grain, gluten free and hypo-allergenic. In addition, all Purplebone treats are free from additives, artificial colours, flavours and preservatives meaning they are suitable for dogs with food intolerances. If your dog requires any other allergy arrangements please contact

Shipping and Risk of Loss

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Purplebone within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.

Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

For Additional Information

If you have any questions about these Terms and Conditions, please contact

Copyright © 2016, Purplebone. All Rights Reserved.

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