What are my shipping options?
Shipping with Purplebone
We currently accept Visa, MasterCard and Maestro for all orders. Available options will be presented at checkout.
What are my shipping options?
We are excited to offer first and second class shipping for the United Kingdom via Royal Mail. Shipping cost is based on selected shipping class and weight of your purchases. Pricing will be provided at check out.
Dog beds or any other parcel which weighs more than 2000 grams will be shipped by an overnight courier and will be priced at a flat fee.
We are pleased to offer shipping to our international destinations Royal Mail or selected couriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
Please note that delivery times go into effect the business day after you place an order.
|Asia Pacific||Delivery Times|
|Hong Kong, Taiwan||4 to 8 business days|
|Australia, China, India, Indonesia, Macau, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Thailand||5 to 9 business days|
|Bangladesh, Pakistan||6 to 10 business days|
|Brunei, Cambodia, Maldives||7 to 11 business days|
|Latin America and the Caribbean||Delivery Times|
|Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago||4 to 8 business days|
|Cayman Islands||4 to 9 business days|
|Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru||5 to 9 business days|
|Bermuda, Guadeloupe, Martinique||5 to 10 business days|
|Aruba, Turks and Caicos Islands||5 to 11 business days|
|Dominica||6 to 10 business days|
|Montserrat, Saint Kitts and Nevis, Saint Lucia||6 to 11 business days|
|French Guiana||7 to 12 business days|
|Europe excluding United Kingdom||Delivery Times|
|Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland||4 to 8 business days|
|Lithuania, Malta, Romania||5 to 9 business days|
|Iceland||5 to 10 business days|
|Cyprus||6 to 10 business days|
|Gibraltar, Guernsey, Jersey||6 to 11 business days|
|Russian Federation||7 to 17 business days|
|Middle East and Africa||Delivery Times|
|Israel, Saudi Arabia, Turkey, United Arab Emirates||4 to 8 business days|
|Bahrain, Egypt, Oman, Qatar||5 to 9 business days|
|Reunion||5 to 12 business days|
|Jordan, Kuwait||6 to 10 business days|
Occasionally Purplebone will offer free shipping within the United Kingdom to customers. The offer of free shipping within the UK is by second class post.
Occasionally Purplebone will offer free shipping for all international destinations. This offer is related to an order in excess of £ 60. Products classed as heavy items to do not qualify for any free shipping offer and can only be shipped by courier. Options will be presented at check out.
What will the duties and taxes on my order be?
Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout and are included in your shipping costs.
You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.
Are there any additional costs that will be due upon receipt of my order?
No. When you check out you will be provided with a guaranteed order total in GBP sterling. The order total presented will be the exact amount that you will be billed by Purplebone
How can I get in touch with customer service?
Our team is here to help. Email firstname.lastname@example.org or call + 44 208 740 4649
How do I return an item?
Purplebone gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund within 14 days of original purchase. If for any reason you are not satisfied with your online purchase:
Products must be returned to:
95 Nottinghill Gate
London W11 3JZ
We will provide you with instructions on where returns should be shipped.
When am I billed?
Your credit card will be billed by Purplebone at the time you place your order and have completed the check out process.
What will my credit-card statement say?
Your credit card will be billed by Purplebone, and your credit-card statement will read “Purplebone Ltd”